Operations Manager - Legal (Hybrid)

Location: Phoenix, Arizona, United States; hybrid schedule with 3 days onsite and 2 days remote after a 90-day probation period or otherwise agreed.

Salary: $85,000 per year, non-negotiable.

Company

hirify.global, through Williams Lea, provides business support, document production, presentation design, and marketing and communications services to legal, financial, and professional services organizations.

What you will do

• Oversee contracted legal and document-processing operations, ensuring client requirements, service levels, and quality standards are met.
• Lead the full employee lifecycle, including hiring, onboarding, training, performance management, development, succession planning, and offboarding.
• Manage staffing, workflow volumes, shifts, service lines, and operational resources using workflow data.
• Implement standard operating procedures, continuous improvement initiatives, and client service plans.
• Review P&L, labor allocations, overtime, invoices, budgets, and other financial and contractual requirements.
• Manage client relationships, present monthly Client Service Reviews, resolve escalated issues, and identify account growth opportunities.

Requirements

• Bachelor’s degree or equivalent experience.
• More than 5 years of experience leading and managing people in a customer-service-intensive environment.
• Experience delivering and managing complex or multi-service client solutions.
• At least 2 years of successful financial management experience, including understanding decisions affecting P&L.
• At least 2 years of people management experience across the employee lifecycle.
• Ability to work the required hybrid schedule in Phoenix, including Monday–Friday, 8:00 a.m.–5:00 p.m., with flexibility.

Culture & Benefits

• Health insurance options covering medical, dental, vision, and prescription drugs.
• 401(k) retirement savings plan with employer match.
• Paid time off, paid parental leave, life insurance, and short- and long-term disability coverage.
• Healthcare and dependent-care flexible spending accounts, commuter benefits, and legal assistance.
• Employee assistance program, wellness plans, tuition assistance, and additional employee discounts.