POS Support Technician

Location: Oklahoma City, Oklahoma, USA. This is an onsite, full-time, hourly position; some travel may be required as training progresses to support POS installations.

Company

Teleflora is a flower delivery service within The Wonderful Company family, supporting more than 10,000 member florists in North America with marketing, education, technology, and delivery services.

What you will do

• Assist and troubleshoot florists with application software, PC operating systems, utility programs, and basic hardware through phone, email, and chat.
• Identify and resolve customer issues while explaining application features and hardware and software operation.
• Log calls in the call and problem tracking system, prepare reports, and maintain communication across multiple platforms.
• Meet department standards for call resolution and productivity while providing excellent customer service.
• Escalate and direct calls as needed and provide feedback to management, quality assurance, and development.
• Learn to install POS hardware and software and provide onsite installation support as training progresses.

Requirements

• Must work onsite in Oklahoma City, Oklahoma, USA.
• Experience with personal computers, operating systems, utility programs, and commands.
• Basic knowledge of PC hardware platforms, operating systems, and business applications.
• High school diploma or equivalent.
• Strong troubleshooting, active listening, time management, organizational, and independent working skills.
• Activities must comply with reliability, security, quality, and audit standards.

Nice to have

• Customer service experience.
• College-level coursework in MIS, networking, or accounting.
• Two to four years of equivalent work experience.

Culture & Benefits

• Medical, vision, and dental coverage, plus a 401(k) with match eligibility.
• 24/7 online physician consultations and virtual mental health resources.
• Life coaching, employee community groups, fitness reimbursements, and on-demand fitness videos.
• Career advancement, internal mobility, learning and development resources, and mentorship opportunities.
• Opportunities to participate in continuous improvement training and community service initiatives.