Operations Director (EdTech)

Location: Remote, US-based; Rochester, NY

No salary information provided.

Company

hirify.global provides AI, automation, cloud engineering, advanced analytics, and business process outsourcing services for major brands worldwide.

What you will do

• Lead large-scale BPO and client programs within an educational technology program.
• Manage daily operations and long-term projects for the assigned business unit.
• Hire, train, supervise, and set performance goals for department staff, managers, and coordinators.
• Partner with executive leadership on organizational goals, budgets, and growth initiatives.
• Coordinate with other departments on scholarship processing, family outreach, and system improvements.
• Ensure program and financial operations comply with state laws, contracts, and internal policies.

Requirements

• Bachelor’s degree in a relevant field.
• 10+ years of progressive service delivery or BPO leadership experience, including senior management of large-scale programs with 150+ employees across multiple geographies or Director-level responsibility.
• Experience leading, mentoring, and holding frontline managers accountable in a distributed or remote environment.
• Strong financial expertise, including strategic financial planning, expense auditing, and cost optimization.
• Outstanding verbal and written communication, decisive data-driven decision-making, and strong leadership skills.

Nice to have

• Prior experience in the educational technology sector.

Culture & Benefits

• Work within a remote leadership environment.
• Support innovation, operational excellence, and digital transformation.
• Confidential handling of applicant information under EEO guidelines.