Application Administrator with German (REF5611D)

Location: Budapest, Debrecen, Pécs, or Szeged, Hungary. Remote work is available only within Hungary due to European taxation regulations.

Company

hirify.global is a Deutsche Telekom Group subsidiary providing IT and telecommunications services to large customers in Germany and other European countries, with more than 5,300 employees in Hungary.

What you will do

• Provide first-level service desk and operational support during regular office hours, including participation in an on-call rotation.
• Act as the first point of contact for incidents, service requests, and alerts; perform initial analysis, troubleshooting, resolution, and escalation.
• Create, categorize, prioritize, update, and document tickets in ServiceNow.
• Support the training, improvement, and daily use of AI Operator solutions, including AI-assisted ticket handling and automation workflows.
• Structure and maintain knowledge articles, runbooks, and standard operating procedures in ServiceNow.
• Perform basic troubleshooting and operational tasks involving networks, firewalls, Windows and Linux systems, hypervisors, and storage.

Requirements

• 1–3 years of experience in a service desk, first-level support, or IT operations role.
• German at B2 level is required.
• Basic experience with ServiceNow and IT service management.
• Knowledge of networking and Windows systems.
• Willingness to participate in an on-call duty rotation.

Nice to have

• Hands-on experience with ServiceNow Incident, Request, Problem, or Knowledge Management modules.
• English language knowledge.
• Interest in AI-driven operations, automation, or knowledge management.
• Exposure to healthcare IT or regulated environments.
• Understanding of DevOps or configuration management concepts.

Culture & Benefits

• Work in a newly established Identity & Health Operations Center supporting approximately 30 hospital groups across Germany.
• Operate in a highly regulated healthcare environment focused on identity, security, and infrastructure platforms.
• Remote work is possible within Hungary.
• Support centralized operational services across four Hungarian sites: Budapest, Debrecen, Pécs, and Szeged.