Customer Support Manager (m/w/d)

Location: Fernitz bei Graz, Austria; hybrid work schedule

Salary: €3,267 gross per month minimum, with potential overpayment depending on qualifications.

Company

hirify.global develops IoT Cloud technology and electronic shelf label solutions that help retailers operate more automated, data-driven, AI-enabled, and connected physical stores.

What you will do

• Collaborate with customers and partners to identify and resolve potential issues.
• Handle support tickets independently and coordinate fixes with third-level support.
• Respond to inquiries by phone, email, and ticketing tools.
• Support installation and configuration of the hirify.global solution.
• Troubleshoot system, network, and software issues across customer environments.
• Follow up on inquiries, analyze incidents, document processes, and prepare reports.

Requirements

• HTL diploma, ongoing or completed university of applied sciences degree, or university degree.
• Knowledge of IT environments including LAN, WLAN, cloud environments, Linux, and Windows.
• Strong implementation skills, assertiveness, initiative, and a customer-oriented working style.
• Good communication skills, willingness to travel, and ability to work effectively in a team.
• German at C1 level and good written and spoken English are required.

Nice to have

• Experience using remote support tools.
• Professional experience in a related role.

Culture & Benefits

• Flexible working hours and a hybrid home-office schedule.
• E-learning opportunities, workshops, and global mobility potential.
• Laptop for personal use, public transport financial support, and no all-in contract.
• Fitness activities, team events, canteen with meal subsidy, fresh fruit, and refreshments.
• Multicultural international environment with colleagues from around the world.
• Accessible workplace with bicycle parking, EV charging stations, and nearby public transport and airport connections.