Head of Implementation (Insurance)

Location: Within commuting distance of a Guardian hub in the United States, with a preference for Bethlehem, Pennsylvania; hybrid work with 3 days per week in the office. Up to 20% travel may be required.

Salary: $110,350–$181,285 per year, plus potential incentive compensation.

Company

hirify.global provides Group Benefits and insurance-related services focused on customer well-being and financial protection.

What you will do

• Own end-to-end implementation across Select, Premier, Advisory, and Key market segments, including onboarding, plan setup, eligibility configuration, EDI implementation, data exchange, and operational readiness.
• Design and oversee service models that balance differentiated customer experiences with efficiency, scalability, capacity, productivity, and financial performance.
• Manage service, quality, productivity, expense, risk, customer experience, and financial metrics.
• Drive standardization, quality oversight, root-cause resolution, and continuous process improvement using customer feedback and operational data.
• Partner with Sales, Client Management, Product, Technology, Operations, and Transformation leaders to support business growth and future-state solutions.
• Lead, coach, and develop managers and team leaders while building workforce strategies, talent pipelines, governance, controls, and organizational capabilities.

Requirements

• 10+ years of leadership experience in implementation, operations, customer onboarding, or related functions within group benefits, insurance, financial services, or a similarly complex service environment.
• Experience leading large, multi-level operational organizations through managers and team leaders.
• Proven ability to develop strategic plans and deliver customer, operational, and financial outcomes.
• Strong operational, technical, analytical, communication, problem-solving, and cross-functional influence skills.
• Experience with process improvement, operational excellence, budgets, workforce planning, and organizational performance.
• Knowledge of EDI, data exchange, group benefits administration, enrollment, eligibility, billing, and customer onboarding processes.

Nice to have

• Experience using automation, AI, workflow technologies, and digital solutions to improve customer experience and operational efficiency.
• Lean, Six Sigma, Agile, or other continuous improvement methodology experience.
• Experience driving customer-centric transformation while maintaining service excellence.
• Bachelor’s degree in Business, Operations Management, Healthcare Administration, Finance, or a related field; an advanced degree is preferred.

Culture & Benefits

• Support for professional and personal goals through skill-building and leadership development.
• Opportunities to participate in philanthropic initiatives and community-building activities.
• Contemporary, supportive, flexible, and inclusive benefits and resources for eligible full-time employees.
• Culture grounded in inclusion, engagement, accountability, ethical standards, and continuous improvement.
• Employment-based visa sponsorship is not available; applicants must already be legally authorized to work in the United States without current or future employer sponsorship.