Dyne Care Partner (Rare Disease Patient Access)

Location: Field-based in the assigned New England territory; candidates must reside within the territory and within reasonable driving distance of a major commercial airport. Frequent regional and national travel is required, with travel of up to 50–80%.

Salary: $190,000–$225,000 USD annual base pay for the Massachusetts pay range.

Company

A biotechnology company developing therapeutics for genetically driven neuromuscular diseases, including Duchenne muscular dystrophy, myotonic dystrophy type 1, facioscapulohumeral muscular dystrophy, and Pompe disease.

What you will do

• Support patients and caregivers throughout therapy initiation, treatment, infusion scheduling, and treatment continuation.
• Provide individualized education on disease, therapy expectations, product storage, handling, and administration using approved materials.
• Explain reimbursement pathways, prior authorizations, appeals, denials, reauthorizations, and site-of-care requirements.
• Build relationships with healthcare providers, office staff, infusion centers, specialty pharmacies, and HUB service partners.
• Identify and escalate access barriers, adverse events, product complaints, and privacy incidents through approved channels.
• Maintain accurate documentation and ensure all patient support activities comply with regulatory, privacy, ethical, and company requirements.

Requirements

• Bachelor’s degree in nursing, social work, or a related healthcare field preferred.
• RN, social worker, or equivalent healthcare experience preferred.
• 8+ years of healthcare or related experience, including 5+ years in patient services, reimbursement, case management, field education, specialty pharmacy, or care coordination.
• Working knowledge of payer coverage, reimbursement pathways, prior authorizations, appeals, and denials.
• Strong communication, organizational, relationship-building, problem-solving, judgment, and adaptability skills.
• Ability to reside within the assigned territory, travel extensively, and support time-sensitive patient and provider needs outside standard business hours when required.

Nice to have

• Experience supporting specialty, rare disease, or infused/provider-administered therapies.
• Experience in patient access, reimbursement, specialty pharmacy, or care coordination.

Culture & Benefits

• Field-based work within a commercial patient access and education organization.
• Non-promotional patient support role focused on education, access, and continuity of care.
• Cross-functional collaboration with HUB services, specialty pharmacies, infusion providers, and internal stakeholders.
• Flexibility to respond to patient and provider needs during evenings, weekends, and holidays as required.