Senior Product Associate - Product Management (AI)

Location: IND KA Bangalore - Cherry Hills; onsite, full-time

Company

BTVK Advisory is an advisory firm helping clients navigate business changes and plan for future growth, with operations across North America, South America, Europe, Asia, and Australia.

What you will do

• Own assigned ChatGPT and Claude capabilities, enhancements, workflows, and product backlogs in partnership with US product managers.
• Translate business requirements into user stories and acceptance criteria, and coordinate sprint planning, Agile ceremonies, UAT, releases, and delivery tracking.
• Evaluate new AI models, platform features, integrations, connectors, and administrative capabilities through hands-on testing.
• Manage operational readiness, including RBAC validation, documentation, support readiness, post-release validation, audits, and governance evidence.
• Manage Tier 2 support, investigate and resolve platform issues, perform root-cause analysis, and coordinate complex issues with engineering teams.
• Track KPIs, platform metrics, usage analytics, support trends, and user feedback to improve reliability, cost controls, onboarding, adoption, and product priorities.

Requirements

• Bachelor's degree or equivalent experience.
• At least 3 years of experience in Product Management, Product Operations, Business Analysis, or Technology Delivery.
• Working knowledge of REST APIs, HTTP, JSON, authentication concepts, and API testing or debugging tools.
• Experience troubleshooting with structured testing, logs, telemetry, configuration analysis, and platform administration tools.
• Experience managing and configuring enterprise SaaS or technology platforms.
• Strong Agile, stakeholder management, analytical, and communication skills; experience with Jira, Confluence, or Azure DevOps; Agile or Scrum certification.

Culture & Benefits

• Work closely with US product managers, platform administrators, engineering teams, and business stakeholders.
• Participate in user onboarding, adoption initiatives, change management, and training.
• Work with enterprise AI platforms and emerging ChatGPT and Claude capabilities.