Service Delivery Manager

Location: Aberdeen, Scotland, United Kingdom; on-site

Company

hirify.global provides business technology solutions for the energy, public, and finance sectors, using technology, specialist teams, and domain expertise to support transformational change.

What you will do

• Develop, implement, and continuously improve service management processes aligned with the ITIL framework.
• Manage service delivery against agreed SLAs, KPIs, and contractual commitments across multiple contracts and geographies.
• Lead, motivate, and develop employees and contractors to ensure effective delivery.
• Build and maintain strong customer relationships through proactive service engagement.
• Produce monthly service reports, analytics, and performance insights, and chair service delivery and contract monitoring meetings.
• Support business growth by embedding scalable and repeatable service delivery processes.

Requirements

• Recognised ITIL qualification with practical experience applying ITIL principles in a live service environment.
• Background in service delivery or service management, including experience with complex or multi-contract environments.
• Experience leading and coordinating teams across different locations.
• Experience overseeing service budgets and contributing to cost control and forecasting.
• Strong communication skills with the ability to build trust with customers and internal stakeholders.
• Experience designing, introducing, or improving service processes to enhance performance and customer outcomes.

Culture & Benefits

• Personalised career development plans and learning opportunities.
• Flexible working arrangements are discussed where operationally possible.
• Generous annual leave and enhanced family-friendly benefits.
• Pension scheme, private health and wellbeing support, insurance schemes, and an employee assistance programme.
• Inclusive workplace with equal-opportunity employment and support for accessible hiring adjustments.