Dyne Care Partner - Southwest (Rare Disease)

Location: Field-based in the assigned Southwest territory; candidates must reside within the territory and within reasonable driving distance of a major commercial airport. Frequent regional and national travel is required, with travel of up to 50–80%.

Salary: $190,000–$225,000 USD base pay annually.

Company

hirify.global develops therapeutics targeting muscle and the central nervous system for genetically driven neuromuscular diseases, including DMD, DM1, FSHD, and Pompe disease.

What you will do

• Serve as the primary point of contact for patients and caregivers throughout the treatment journey.
• Provide individualized education on disease, therapy, treatment expectations, product storage, handling, and administration.
• Support reimbursement and access processes, including prior authorizations, appeals, denials, reauthorizations, and site-of-care requirements.
• Coordinate patient support services, infusion readiness, specialty pharmacy activities, and continuity of care.
• Build relationships with healthcare providers, office staff, infusion centers, patients, caregivers, and internal stakeholders.
• Document activities accurately and report adverse events, product complaints, and privacy incidents in accordance with company and regulatory requirements.

Requirements

• Bachelor’s degree in nursing, social work, or a related healthcare field preferred; RN, social worker, or equivalent healthcare experience preferred.
• 8+ years of healthcare or related experience, including 5+ years in patient services, reimbursement, case management, field education, specialty pharmacy, or care coordination.
• Working knowledge of payer coverage, reimbursement pathways, prior authorizations, appeals, denials, and access processes.
• Strong communication, organization, relationship-building, problem-solving, accountability, and judgment in complex patient situations.
• Ability to work independently in a field-based environment and respond to time-sensitive patient and provider needs.
• Must reside within the assigned territory, be near a major commercial airport, travel extensively, and support occasional evenings, weekends, and holidays.

Nice to have

• Experience with specialty, rare disease, or infused/provider-administered therapies.

Culture & Benefits

• Non-promotional role within the commercial organization.
• Patient-first approach focused on treatment initiation, infusion scheduling, access challenges, and treatment interruptions.
• Work alongside HUB services, specialty pharmacies, infusion providers, and cross-functional internal stakeholders.
• Operate in a dynamic environment requiring responsiveness, adaptability, and compliance with privacy and regulatory requirements.