Patient Access Liaison - Rare Disease - US Field (West)

Location: US - California - Los Angeles; field-based role with travel of up to 50%, including occasional overnight and weekend commitments.

Annual base salary: $158,394–$185,578 for Level 5 or $164,276–$222,256 for Level 6.

Company

hirify.global is a biotechnology company developing, manufacturing, and delivering therapies for serious illnesses across oncology, inflammation, general medicine, and rare disease.

What you will do

• Support patients, caregivers, healthcare providers, and sites of care with insurance benefits, prior authorization, reimbursement, and financial assistance pathways.
• Investigate and resolve coverage challenges, denied claims, reimbursement barriers, and access issues before and after infusion.
• Educate physician offices and infusion centers on coverage requirements, coding, billing, and reimbursement practices.
• Build relationships with patients and caregivers through phone, virtual, and in-person engagement, and secure required HIPAA authorizations.
• Collaborate with Market Access, Medical Affairs, Advocacy, Case Management, Marketing, and Site of Care teams.
• Document activities accurately, report adverse events and product complaints, and follow compliance and pharmacovigilance procedures.

Requirements

• Level 5 qualification: doctorate; or master’s degree with 2 years of relevant experience; or bachelor’s degree with 4 years; or associate’s degree with 8 years; or high school diploma/GED with 10 years.
• Level 6 qualification: doctorate with 2 years of relevant experience; master’s degree with 4 years; or bachelor’s degree with 6 years.
• Experience or knowledge in patient services, access and reimbursement, prior authorization, appeals, denied claims, healthcare reimbursement, coding, and billing.
• Ability to manage complex patient situations, resolve access barriers, respond to urgent access needs, and work effectively in a matrix field environment.
• Knowledge of HIPAA, FDA regulations, internal compliance guidance, and OIG requirements.
• Strong analytical, problem-solving, written communication, verbal communication, and stakeholder engagement skills.

Nice to have

• Experience with buy-and-bill or infused pharmaceutical therapies.
• Rare disease or orphan drug experience.
• Clinical background in nursing or allied health.
• Experience working in cross-functional field teams and familiarity with Microsoft Office, CRM, AI, and relevant systems.

Culture & Benefits

• Collaborative, innovative, and science-based work environment.
• Health, dental, and vision coverage; life and disability insurance; flexible spending accounts; and retirement contributions.
• Annual bonus or field sales incentive plan, plus stock-based long-term incentives.
• Paid time off plans and biannual company-wide shutdowns.
• Career development opportunities and flexible work models where applicable.