Patient Access Liaison - Rare Disease - East (Rare Disease)

Location: US - Florida - Jacksonville. Field-based role with phone, virtual, and in-person engagement and travel of up to 50%, including occasional overnight and weekend commitments.

Annual base salary: $158,394–$185,578 for Level 5; $164,276–$222,256 for Level 6.

Company

hirify.global is a biotechnology company developing, manufacturing, and delivering therapies for serious illnesses across oncology, inflammation, general medicine, and rare disease.

What you will do

• Support patients, caregivers, healthcare providers, and sites of care with insurance benefits, prior authorization, reimbursement, and therapy access.
• Identify and resolve coverage questions, authorization barriers, denied claims, and other access challenges before and after infusion.
• Educate physician offices and infusion centers on reimbursement pathways, coding, billing, and payer requirements.
• Provide information about co-pay assistance, national foundations, and free drug programs when appropriate.
• Collaborate with Market Access, Medical Affairs, Advocacy, Case Management, and Site of Care teams.
• Maintain case documentation, report adverse events and product complaints, and follow compliance requirements.

Requirements

• Doctorate degree; or a master’s degree plus 2–4 years of relevant experience; or a bachelor’s degree plus 4–6 years; or an associate’s degree plus 8 years; or a high school diploma/GED plus 10 years of patient services or access and reimbursement experience.
• Experience with patient access, reimbursement processes, prior authorization, appeals, and denied claims management.
• Ability to manage complex patient situations, resolve access barriers, and respond rapidly to urgent access needs.
• Knowledge of HIPAA, FDA, OIG, and internal compliance requirements.
• Strong analytical, problem-solving, written, and verbal communication skills.
• Ability to work effectively in a matrix field environment and travel up to 50%.

Nice to have

• Experience supporting buy-and-bill or infused pharmaceutical therapies.
• Rare disease or orphan drug experience.
• Clinical background in nursing or allied health.
• Experience working in cross-functional field teams and proficiency with Microsoft Office, CRM, AI, and relevant systems.

Culture & Benefits

• Collaborative, innovative, and science-based work environment.
• Health, dental, and vision coverage, life and disability insurance, and flexible spending accounts.
• Retirement and savings plan with company contributions and stock-based long-term incentives.
• Discretionary annual bonus program and award-winning time-off plans.
• Biannual company-wide shutdowns and flexible work models where applicable.
• Career development and work-life balance support.