Sr Field Service Engineer (Semiconductor)

Location: Zhubei City, Taiwan; onsite customer support with willingness to work in shifts

Company

hirify.global provides test and measurement technologies and services for the semiconductor product life cycle, including characterization, qualification, and production testing.

What you will do

• Provide customer service and technical support for company products, including probe card repair and troubleshooting.
• Manage field escalations, lead engineering work, and communicate solutions to customers in a timely manner.
• Deliver customer training, preventive maintenance, and continuous improvement programs at customer sites.
• Compile and maintain field product performance data.
• Identify opportunities and develop solutions that improve customers’ use of probe cards.
• Maintain customer relationships through technical support and communication with internal worldwide teams.

Requirements

• Bachelor’s degree in Electrical, Electronics, Mechanical, Chemical, Materials Engineering, or a related field.
• At least 3 years of test engineering experience in wafer sort, final test, automated test equipment, or semiconductor capital equipment; fresh graduates may also be considered.
• Experience in customer service and support, with strong customer management and interface skills.
• Knowledge of electronics and semiconductor manufacturing, especially back-end semiconductor testing.
• Ability to present technical information clearly and credibly.
• English communication skills, a personal car for customer visits, and willingness to work shifts are required.

Culture & Benefits

• Work involves direct customer-site support and collaboration with worldwide internal engineering teams.
• Environment emphasizes customer focus, ownership and accountability, effective communication, and people development.
• Full-time employment with field travel to provide customer service.