Customer Success Manager (B2B SaaS)

Location: Frisco, Texas, United States; onsite, remote work not available

Salary: $130,000–$150,000 annual pay, plus bonus opportunities

Company

hirify.global and its Altium business provide AI-powered, cloud-based software for electronics product creation, supply management, sourcing, and manufacturing collaboration.

What you will do

• Deliver tailored training and ongoing support to direct material and electronics sourcing professionals.
• Manage client relationships from end users through director and VP levels.
• Organize and lead business reviews with key client stakeholders.
• Identify direct material cost-saving opportunities generated by the platform and help clients develop realization strategies.
• Provide negotiation best practices and strategic support for procurement and sourcing activities.
• Promote new platform features, identify upsell and cross-sell opportunities, and collaborate with product teams on new concepts.

Requirements

• At least 5 years of account management or customer success management experience in supply chain, consulting, B2B SaaS, or electronics.
• Bachelor’s degree in business, supply chain management, or a related field.
• Experience delivering advisory services in SaaS, supply chain, or procurement.
• Strong knowledge of supply chain processes, best practices, and direct material sourcing in manufacturing.
• Strong analytical, problem-solving, and communication skills, including the ability to explain complex concepts to diverse stakeholders.
• Ability to travel to client sites as needed.

Nice to have

• APICS, Lean, Six Sigma, or other relevant certifications.

Culture & Benefits

• Full-time fixed-term employment.
• Medical, dental, vision, health savings account, and flexible spending account options.
• Life insurance, AD&D, long-term disability, short-term medical benefits, and pet insurance.
• Paid sick time, paid holidays, and accrued paid vacation.
• Pre-tax commuter benefits and a detailed benefits orientation for new employees.