Senior Manager, Commercial Success

Location: New York City metro area, United States; hybrid with 3 days per week in the office. Candidates must be authorized to work in the US, and non-local candidates must be willing to relocate.

Salary: $187,000–$240,000 per year, plus equity.

Company

hirify.global builds an AI visual development platform for creating scalable web, iOS, and Android applications without traditional coding.

What you will do

• Drive net revenue retention, gross revenue retention, and agency revenue goals.
• Lead and develop Account Management, Customer Success, and Partner Success teams.
• Execute and refine the Standard-to-Enterprise upgrade motion using billing signals, research-based outreach, discovery, and AM-to-CSM handoffs.
• Own the Customer Success lifecycle, including onboarding, check-ins, QBRs, expansion, and health-based renewal plays.
• Partner with Technical Success and Success Operations to scope complex accounts and turn customer intelligence and risk signals into commercial action.
• Deliver pipeline, forecasting, and retention reporting to senior leadership while surfacing risks and opportunities.

Requirements

• 6+ years of experience in customer success, account management, or commercial roles.
• 3+ years of experience managing teams.
• Demonstrated ownership of a retention or expansion metric such as NRR or GRR.
• Experience building or scaling commercial playbooks and operating cadences.
• Strong analytical, verbal, written, and cross-functional influencing skills.
• US work authorization and availability in the New York City metro area, or willingness to relocate to the US.

Culture & Benefits

• Work in a fast-paced, ambiguous, high-growth environment with a small, collaborative team.
• Comprehensive health coverage.
• 401(k) matching.
• Wellness and work enablement stipends.
• Generous paid time off and a sabbatical program.
• Cash and equity compensation with benefits estimated at approximately $20,000 in additional annual compensation.