Patient Finance Specialist

Location: Remote, United States. Not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota. Candidates must be authorized to work in the United States.

Company

hirify.global provides personalized virtual behavioral healthcare for people experiencing mental health conditions, substance use disorders, and eating disorders.

What you will do

• Contact admitted clients by phone, email, and text to support treatment enrollment and completion of financial agreements.
• Explain insurance benefits and coordinate with Admissions, Billing, Utilization Review, Outreach, and Clinical teams.
• Identify treatment attendance gaps and proactively resolve barriers affecting participation.
• Coordinate client schedules, appointments, rescheduling, and aftercare referrals for families.
• Document client interactions accurately and meet KPIs for scheduling, call volume, issue resolution, customer satisfaction, and financial enrollment.
• Adapt processes and responsibilities to support clients, families, and referral sources during organizational change.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in customer success, patient success, or customer support.
• 1–2 years of experience with Salesforce or an equivalent CRM platform and contact center technology.
• 1–2 years of experience handling customer financial discussions; health insurance and medical billing knowledge is beneficial.
• Excellent written and verbal communication, multitasking ability, emotional intelligence, and experience working in a fast-paced environment.
• Native or bilingual English proficiency, US work authorization, and knowledge of HIPAA policies and procedures are required. Proficiency with Slack, G Suite, Microsoft Office, Zoom, and EMR systems is also required.

Culture & Benefits

• Work remotely while supporting access to virtual behavioral healthcare.
• Collaborate with forward-thinking professionals addressing the mental health crisis.
• Comprehensive benefits are available to all full-time, exempt employees.
• hirify.global pays the full cost of required Florida fingerprint-based background checks.
• Values include connection, curiosity, evidence-based work, urgency, and commitment.