Customer Support & Administrative Assistant (Medical Spa)

Location: Permanent work from home; must be available during US Eastern Time business hours, 9:00 AM–6:00 PM Louisville, KY.

Company

hirify.global connects professionals with client organizations and supports remote contractor placements.

What you will do

• Answer incoming phone calls and client text messages during clinic hours.
• Schedule appointments and manage the booking portal to support smooth patient flow.
• Follow up with warm leads from Facebook advertising and convert them into consultation bookings.
• Explain services, pricing, and aftercare to prospective and existing clients.
• Post pre-created social media content three times per week and engage with the clinic audience.
• Complete light administrative work in the EMR system and attend weekly front desk training.

Requirements

• Experience in customer service or client-facing support.
• Excellent written and verbal English communication skills required.
• Comfort handling inbound calls and text-based inquiries.
• Strong organization, attention to detail, and appointment coordination skills.
• Reliable internet connection and availability during US Eastern Time business hours required.

Nice to have

• Experience in the medical, dental, or aesthetics industry.
• Familiarity with EMR, CRM, booking, or scheduling platforms.
• Experience with social media management or community engagement.
• Ability to learn new software quickly.

Culture & Benefits

• Permanent work-from-home arrangement.
• Independent contractor engagement.
• Health insurance coverage for eligible locations.
• Immediate hiring process.

Hiring process

• Complete application assessment questions, a technical check, and a voice recording.
• Hourly pay is established based on performance during the application process; complete submissions receive priority review.