Commercial Insurance Client Executive - Construction

Location: Hybrid role based in Atlanta, Birmingham, Dallas, or Nashville, United States. Fully in-office during training and onboarding, followed by 3 days in-office and 2 days working from home per week. Occasional travel to the Birmingham office is required for employees based elsewhere.

Company

EPIC Insurance Brokers & Consultants is a U.S. insurance brokerage and consulting firm founded in 2007, with more than 4,000 employees and over 60 offices nationwide.

What you will do

• Act as the first escalation point for complex service issues and client concerns.
• Support commercial construction, infrastructure, and oil & gas clients with risk management, coverage advocacy, claims, and insurance program stewardship.
• Manage renewals, program updates, pre-renewal meetings, exposures, and account strategy for large, complex clients.
• Review proposals, respond to client, carrier, and producer inquiries, and assist with coverage disputes and complex claims.
• Coordinate resources across EPIC and external partners while filling service-team capacity and expertise gaps.
• Support account retention, cross-selling, new-business acquisition, and the training and development of other service professionals.

Requirements

• At least 10 years of commercial insurance marketing, placement, brokering, client service, or agency experience.
• Expertise in construction and/or oil & gas insurance specialties.
• Bachelor’s degree and a valid Property & Casualty license.
• Strong understanding of Commercial Lines underwriting, coverage, and risk analysis.
• Excellent customer service, communication, problem-solving, relationship-building, organizational, and time-management skills.
• Proficiency with Microsoft products and account management tools such as Sagitta and ImageRight; ability to work independently and collaboratively.

Nice to have

• Advanced insurance designation such as AAI or CIC.

Culture & Benefits

• Hybrid work schedule after training and onboarding, with a collaborative 50/50 culture between producers and the rest of the business.
• Paid time off, company holidays, early-close days, and paid parental, pregnancy disability, bonding, and donor leave.
• 401(k) matching, medical, dental, vision, wellness, and employee assistance programs.
• Mentorship, tuition reimbursement, leadership development, and employee recognition programs.
• Pet insurance, identity theft and fraud protection, legal planning, family planning, and menopause and midlife support benefits.