Inbound Sales Advisor - Telematics (Automotive)

Location: Crewe, England, United Kingdom; onsite full-time

Company

hirify.global is a global business services company providing fleet, fuel, and connectivity products and services to SMB and enterprise customers across 19 countries.

What you will do

• Respond to inbound customer enquiries through phone, email, and digital channels.
• Understand customer needs and recommend or explain relevant products and services.
• Identify referral opportunities for specialist sales teams and other departments.
• Build customer relationships, handle objections, and support positive customer outcomes.
• Maintain accurate records of interactions, referrals, and outcomes in the CRM system.
• Meet referral, activity, customer satisfaction, and performance targets while collaborating with internal teams.

Requirements

• 2–3 years of experience in customer service, inbound sales, contact centre, or a customer-facing advisory role.
• Proven ability to identify customer needs and generate referrals, sales opportunities, or commercial outcomes.
• Strong communication, listening, questioning, interpersonal, organisational, and time management skills.
• Experience using CRM systems and customer management tools.
• Confidence handling objections and finding appropriate solutions.
• Ability to work independently and collaboratively in a results-focused environment.

Nice to have

• Relevant customer service, sales, or industry-related qualifications.

Culture & Benefits

• Inclusive and accessible recruitment process with reasonable adjustments available.
• Employee initiatives supporting female health, fertility treatment, mental health, disability inclusion, and cultural diversity.
• Mental Health First Aiders and participation in community, charity, and volunteering initiatives.
• Payroll giving and matched funding schemes.
• Equal opportunities employer supporting LGBTQ+ inclusion, women’s empowerment, neurodiversity, and disability support.

Hiring process

• Apply online through the recruitment system.
• Contact the talent team for further information about the role or working at hirify.global.