Customer Service Representative – Sportstyle and Forces (French and English)

Location: East Belleville, Canada. Work from home may be available only in specific circumstances and requires direct-manager approval.

Compensation: CAD 54,000–CAD 58,000 yearly.

Company

hirify.global is a mountain sports brand within Amer Sports, producing footwear, apparel, skis, bindings, and outdoor equipment.

What you will do

• Create and revise orders for Sportstyle, Forces, sales representative, and marketing accounts.
• Own orders from creation through delivery, including allocation, fulfillment, returns, and on-time delivery.
• Communicate order status, estimates, shipment windows, cancellations, substitutions, and delivery blocks to customers and stakeholders.
• Build relationships with dealers and sales representatives through problem solving and follow-through.
• Investigate order-book and order-data discrepancies, including pricing, seasonality, assortment, SKUs, EDI, and ZGOIN issues.
• Partner with credit, accounts receivable, customer service leadership, and team members to achieve shipping and operational KPIs.

Requirements

• Fluent written and verbal French is required to support customers in Quebec, Canada.
• High school diploma or equivalent education.
• 1–3 years of customer service experience, preferably in B2B or consumer goods.
• Experience with SAP or a similar point-of-sale or order management system.
• Experience with Salesforce or a similar CRM tool.
• Microsoft Suite proficiency, including Outlook, Excel, Teams, and SharePoint, plus strong communication and interpersonal skills.

Culture & Benefits

• Supportive, positive day-to-day team environment.
• Full-time employee position with work performed primarily in an office setting.
• Approved work-from-home arrangements provide a laptop; other home-office equipment and internet are not provided.
• Reasonable accommodations are available for employees with disabilities.