Customer Service Representative (Aviation)

Location: Montreal (St. Laurent), Canada; fully onsite. Schedule: Thursday to Tuesday.

Company

hirify.global develops simulation, training, and mission-readiness solutions for critical operations worldwide.

What you will do

• Provide front desk reception, visitor greeting, telephone switchboard, and customer lounge services.
• Manage customer check-in, verify required documentation, and maintain regulatory and customer records.
• Prepare and manage security badges and access credentials.
• Support customer registrations and course enrollment verification in the Pelesys learning management system.
• Monitor customer inquiries, conduct training-related outreach, process payments, and monitor daily COD activities.
• Generate operational reports, assist with exam invigilation, and coordinate multiple customer requests with internal departments.

Requirements

• At least 2 years of work experience and a CEGEP DEC or equivalent education.
• Bilingual English and French communication skills, both verbal and written.
• Intermediate proficiency with Microsoft Office applications, including Excel.
• Strong attention to detail, accuracy, organization, and ability to manage frequent interruptions and competing priorities.
• Ability to work independently, exercise sound judgment, and collaborate effectively with internal departments.
• Eligibility to obtain and maintain Controlled Goods Program requirements, if applicable.

Nice to have

• Relevant experience in customer service, reception, administration, hospitality, or a related field.
• Administrative or office administration education.
• Experience in aviation, flight training, or aviation operations.
• Additional language skills beyond English and French.
• Experience in hotel, hospitality, concierge, or high-volume reception environments.

Culture & Benefits

• Dynamic and collaborative multidisciplinary work environment.
• Stimulating environment with opportunities to contribute to varied projects.
• Culture that recognizes and values initiative.
• Employee benefits subject to role-specific eligibility and requirements.