Customer Sales Representative (Inbound Contact Centre)

Location: Hybrid role, primarily remote from home, with required office work at Sydney Olympic Park and Gosford. Applicants must live within 100 km of Sydney Olympic Park or Gosford Central.

Company

hirify.global is an Australian member-owned organisation operating roadside assistance, electric vehicle charging, parks and resorts, car rental, ferry, and cruising businesses.

What you will do

• Handle inbound enquiries from prospective customers and existing members.
• Sell, amend, and provide information about NRMA Roadside Assistance memberships.
• Ask effective questions to identify customer needs and recommend suitable solutions.
• Create positive customer experiences through empathy, active listening, and professional communication.
• Work with sales KPIs and targets in a needs-based inbound sales environment.
• Navigate multiple computer systems while working autonomously and collaboratively in a remote team.

Requirements

• Significant customer service or sales experience in a customer-facing or office-based environment.
• Ability to work effectively in a fast-paced, high-volume contact centre and remain composed under pressure.
• Resilience, adaptability, initiative, and a solutions-focused approach.
• Outstanding listening and communication skills, with professionalism and discretion.
• Comfort using multiple computer systems and working with KPIs and targets.
• Full ongoing Australian work rights are required.

Culture & Benefits

• Permanent full-time position of 35 hours per week on a rotational roster from 8 am to 6 pm, Monday to Sunday, including public holidays.
• Hybrid working with remote work and directed attendance at Sydney Olympic Park or Gosford offices.
• Start date: 12 October 2026.
• Monthly sales commission with potential to earn an additional 36% of annual base salary, plus weekend and public holiday shift loading.
• Five weeks of annual leave, a special “Me” day after the first year, discounts through myNRMA Rewards, and 26 weeks of paid parental leave.
• Training, support, and career progression opportunities are provided; leave requests between November 2026 and February 2027 may not be supported.

Hiring process

• Answer screening questions during the application.
• Complete an online assessment if shortlisted.
• Participate in a phone and potentially face-to-face interview, followed by pre-employment checks.