Mechanical Service Technician

Location: Queen Street, 4000 Brisbane, QLD, Australia; field service work at customer sites, including food processing plants, farms, and cold storage facilities

Company

hirify.global is a multinational provider of sensor-based sorting, peeling, and integrated post-harvest solutions for the food industry.

What you will do

• Install, commission, test, integrate, optimize, maintain, and repair mechanical systems at customer sites.
• Inspect and service sprockets, chains, belts, shafts, bearings, gearboxes, motors, rollers, frames, guarding, and related assemblies.
• Diagnose mechanical equipment issues, troubleshoot machine problems, and implement repairs and improvements.
• Perform preventative, pre-season, and post-season maintenance to improve machine performance and reliability.
• Keep customers, sales leadership, and the customer care centre informed about service issues, plans, costs, complaints, and follow-up opportunities.
• Promote safe mechanical working practices and a safety-first culture.

Requirements

• Industrial trade qualification in mechanical, mechatronics, electrical, electronic, automation, or industrial manufacturing, or an equivalent degree or diploma.
• At least 3 years of experience as a field service engineer or equivalent education, with mechanical equipment troubleshooting experience.
• Experience building, repairing, and diagnostically testing PCs; working knowledge of PCs and Microsoft Office.
• Ability to interpret technical procedures and governmental regulations and solve practical problems.
• Strong customer service, communication, presentation, and service-delivery skills.
• Valid unrestricted driver’s license, ability to obtain a valid passport, willingness to travel extensively up to 40%, and ability to work overtime when requested.

Nice to have

• Experience with packaging or printing machinery.

Culture & Benefits

• Birthday leave and eight weeks of fully paid parental leave for eligible employees.
• Superannuation employer contribution paid on top of base salary.
• Onsite car parking, employee referral bonus, Jubilee program, and Employee Assistance Program.
• Professional training, development, and global career opportunities with internal promotion opportunities.
• Collaborative environment focused on innovation, idea sharing, inclusion, and environmental responsibility.