Client Services Specialist (Employee Benefits)

Location: West Palm Beach, FL, USA; onsite client benefit and wellness fairs are required.

Company

Brown & Brown provides insurance and employee benefits services for clients and their employees.

What you will do

• Provide responsive support for client employees and members on billing, claims, eligibility, benefit verification, medical authorizations, and general benefits inquiries.
• Resolve complex and escalated benefit-related issues while maintaining strong relationships with clients and insurance partners.
• Guide clients and employees on medical, dental, vision, life, disability, FSA, HSA, and HRA benefits throughout the year.
• Prepare and update annual Employee Benefit Highlight booklets and coordinate production with graphics and client service teams.
• Enter eligibility data, support open enrollment spreadsheets, document CRM issues, and perform claims-audit data entry.
• Coordinate with vendors for benefit fairs and represent the organization at client onsite benefit and wellness fairs.

Requirements

• Minimum two years of professional experience in customer service, sales, HR, insurance, or a related field is required; additional experience may substitute for required education year for year.
• Knowledge of employee benefits fundamentals, including eligibility, billing, claims processing, appeals, authorizations, and benefit verification.
• Basic knowledge of medical, dental, vision, retirement, life, disability, FSA, HSA, and HRA benefits, including the Affordable Care Act, COBRA, and applicable federal and state regulations.
• Strong interpersonal, written, and phone-based customer service skills, with the ability to build trust with clients and insurance partners.
• Ability to analyze and resolve complex issues accurately, manage multiple deadlines and special projects, and handle sensitive information confidentially.
• Ability to update benefits materials, coordinate with internal graphics and account management teams, and work with external vendors.
• Proficiency in Microsoft Office Suite, including Outlook, PowerPoint, Word, and Excel, and social business platforms.
• Valid Florida Life, Health & Variable Annuities 2-15 license, or the ability to obtain one within the first 90 days of employment, is required.

Culture & Benefits

• Meritocratic culture focused on self-starters and doing what is best for customers.
• Medical/Rx, dental, vision, life, and disability insurance.
• ESPP, 401(k), student loan assistance, and tuition reimbursement.
• Free mental health and enhanced advocacy services.
• Paid time off, holidays, preferred partner discounts, and additional benefits; waiting periods or eligibility criteria may apply.