Customer Service Operations Associate (Business Compliance)

Location: USA - Clayton, Missouri; hybrid work requiring 2–3 in-office days per week

Annual compensation: $48,000–$58,000. A separate compensation range of $29,200–$48,900 USD is also listed; the role is bonus-eligible.

Company

CT Corporation, part of hirify.global, provides business compliance, incorporation, and licensing solutions for corporations, small businesses, law firms, and trademark professionals.

What you will do

• Compile and submit assigned customer business-license renewals.
• Research rejected renewals and determine required corrections.
• Issue monthly invoices and build pre-filing summaries.
• Communicate with coworkers to manage assigned customer licensing portfolios.
• Develop subject-matter expertise in the department, company, and industry.

Requirements

• At least one year of B2B client or customer service experience; consultative customer service experience is preferred, especially in banking, insurance, hospitality, retail, or legal industries.
• Ability to absorb product knowledge quickly and apply information to client needs.
• Ability to make sound business decisions and exercise discretion and judgment.
• Strong analytical, problem-solving, organizational, time-management, and multitasking skills.
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.

Nice to have

• Bachelor’s degree from an accredited college or university, unless equivalent B2B client service experience is provided.
• Experience generating add-on sales revenue.

Culture & Benefits

• Hybrid workplace with required in-office attendance 2–3 times per week.
• Medical, dental, and vision plans available from day one of hire.
• 401(k), FSA/HSA, commuter benefits, tuition assistance, vacation, sick time, and paid parental leave.
• Applicants may be required to attend an onsite interview; AI-generated responses or third-party assistance during interviews may lead to disqualification.

Hiring process

• Participate in interviews without AI tools or external prompts and be prepared for in-person interviews.
• Applicants may be required to appear onsite at a hirify.global office during the recruitment process.