Senior Specialist, AM Ops Automation and Efficiency (AI)

Location: Kuala Lumpur, Malaysia

Company

hirify.global is a local delivery platform within the Delivery Hero Group, operating across approximately 65 countries and headquartered in Berlin, Germany.

What you will do

• Partner with Commercial, Vendor Health, and Operations teams across hirify.global, foodora, and Yemeksepeti to identify operational pain points and feature needs.
• Translate local market feedback and commercial priorities into actionable briefs for Central Product and Engineering teams.
• Lead go-to-market planning, implementation, and change management for vendor-facing AI tools.
• Create training materials, rollout frameworks, and best-practice guides to support adoption by local teams.
• Coordinate Commercial Operations, Account Management, and Product stakeholders on launch readiness and timelines.
• Track adoption, performance metrics, and user sentiment, using operational analysis to address bottlenecks and evaluate commercial impact.

Requirements

• 3–5 years of experience in Product Operations, Project Management, Strategy and Operations, or Commercial Operations within technology, e-commerce, or food delivery.
• Strong familiarity with technology platforms and a conceptual understanding of AI/ML applications for automation, recommendations, or vendor content generation.
• Experience managing cross-functional relationships across regions, cultures, and organizational levels.
• Experience leading feature rollouts, training non-technical business teams, and driving product adoption.
• Exceptional written and verbal English communication skills required.
• Comfort using operational data and user feedback to inform decisions and prioritize problems.

Nice to have

• Experience with vendor-, merchant-, or B2B-facing products.
• Working knowledge of SQL, Tableau, or data visualization tools.
• Experience in a regional or matrixed organization.

Culture & Benefits

• Work involves collaboration between local commercial teams and centralized Product and Engineering teams.
• Exposure to AI product rollouts across multiple international delivery brands and markets.