Technical Product Manager (AI Customer Success)

TL;DR

Technical Product Manager (AI Customer Success): Building and scaling global AI-first Customer Success operations with an accent on data analytics, process automation, and cross-market strategy. Focus on designing scalable workflows, applying machine learning models to retention and growth, and coordinating complex technical initiatives across international teams.

Location: Remote-first with a preference for Spain, Poland, Mexico, or Brazil. Must have legal right to work in the country of residence.

Company

hirify.global is the world's largest healthcare platform, connecting millions of patients with doctors across 13 countries through innovative SaaS and AI-driven tools.

What you will do

• Support the design and creation of the global Customer Success function, focusing on customer journey customization and productivity.
• Define, test, and roll out AI-first use cases to optimize operations and capacity.
• Lead data analytics and modeling initiatives with a focus on retention and growth.
• Act as a Technical Project Manager for strategic initiatives, coordinating stakeholders and timelines.
• Scale successful experiments and best practices from local markets into global projects.
• Collaborate with data engineering and operational teams to improve live processes.

Requirements

• 3–5 years of experience in strategy, operations, analytics, or project management.
• Technical expertise in SQL, DBT, and reporting tools like Superset or Tableau.
• Quantitative educational background (Data Science, Statistics, Math, Physics, CS, or Finance).
• Fluent English (Spanish, Portuguese, or Polish are a plus).
• Must have legal right to work in the country of residence (no visa sponsorship).
• Proven experience collaborating with multicultural teams and navigating complex organizations.

Nice to have

• Practical experience with Python modeling and data science algorithms (clustering, regression, decision trees).
• Prior experience in business analysis, financial modeling, and forecasting.
• Experience in designing and implementing advanced analytics and feature engineering.

Culture & Benefits

• Global healthcare insurance and wellness support.
• Flexible remote work policy and flexible hours.
• Opportunities for career growth and cross-functional project involvement.
• Diverse and inclusive environment with a truly global team.
• Local perks including meal vouchers and transport allowances depending on location.

Hiring process

• Intro chat with a Talent Partner.
• Hiring Manager interview.
• Additional interview with a senior leader from the Global Customer Success team.
• Business case exercise followed by a collaborative discussion.