Customs Entry Specialist (U.S. Customs)

Location: On-site in Laredo, Texas, United States

Company

hirify.global helps companies move goods reliably and efficiently by combining transportation capacity, people, and real-time shipment data.

What you will do

• Serve as a primary client contact for U.S. Customs brokerage inquiries, entry documentation, shipment status, and basic compliance questions.
• Prepare, review, and process import documentation according to CBP regulations, internal SOPs, and client requirements.
• Monitor tariff changes and regulatory updates, process entries accurately, and escalate complex issues or compliance risks.
• Coordinate with operations, compliance, accounting, and carriers to resolve shipment issues and prevent clearance delays.
• Maintain accurate entry, communication, and supporting-document records for audit and retention requirements.
• Provide shipment updates and issue notifications, research routine questions independently, and suggest process improvements.

Requirements

• High school diploma or equivalent.
• Proficiency in Microsoft Office Suite and Google Suite.
• 1–2 years of U.S. Customs brokerage, import operations, or trade compliance experience, including working knowledge of tariff classification, duty programs, and CBP entry processes.
• Strong organizational and interpersonal skills, with the ability to multitask and provide exceptional customer service.
• Ability to work independently, make rapid and accurate decisions in high-stress situations, and escalate complex issues appropriately.
• Full professional proficiency in written and verbal English and Spanish.

Nice to have

• Bachelor’s degree in International Business, Logistics, Supply Chain Management, Customs, or a related field.
• Certified Customs Specialist certification or equivalent customs training.

Culture & Benefits

• Full-time Monday–Friday schedule with standard business hours.
• U.S. employees working more than 30 hours per week may be eligible for company-sponsored health, dental, and vision plans.
• Benefits may include 401(k) matching, financial and mental wellness support, parental leave, disability coverage, and life insurance.
• Eligible employees may receive performance or sales incentives, hirify.global equity awards, and other role-dependent compensation.