Business Process Analyst (Workflow Automation, ServiceNow)

Location: Hybrid work in Alexandria, Virginia, across the Mid-Atlantic Region, working on and off the client site. U.S. citizenship is required.

Company

hirify.global provides management and operations consulting services, including business process, IT effectiveness, human capital, compliance, and technology modernization solutions for public and private sector clients.

What you will do

• Analyze business workflows, policies, controls, requirements, and reporting outputs for federal human capital technology programs.
• Identify automation opportunities, map processes, and support workflow improvements.
• Develop and configure ServiceNow HRSD, ITSM, App Engine, and Virtual Agent solutions.
• Support SharePoint Online and ServiceNow enhancements, implementations, dashboards, and employee experience initiatives.
• Produce process diagrams, documentation, analytics, compliance evidence, and decision-support insights.
• Support systems integration, workforce planning tools, service delivery outcomes, and SLA-oriented reporting.

Requirements

• Bachelor’s degree in business or information technology.
• At least 4 years of analytical experience.
• Experience with process mapping and automation.
• Proficiency in project management methodologies and tools, with strong analytical, organizational, communication, and problem-solving skills.
• U.S. citizenship is required; visa sponsorship, including H-1B and TN sponsorship, is not available.
• Background checks and drug testing may be required for designated positions.

Culture & Benefits

• Hybrid work supporting federal government and public sector engagements.
• Medical, dental, vision, life, accidental death and dismemberment, and short- and long-term disability insurance options.
• 401(k) retirement plan with company match and financial planning support.
• Paid time off, including vacation, sick days, hirify.global holidays, and government holidays.
• Flexible spending accounts, pre-tax payment programs, purchasing discounts, and performance incentives.
• Learning, career development, and work across multidisciplinary consulting engagements.