Quality & Process Specialist (Logistics)

Location: Onsite in Calgary, Alberta, Canada

Company

hirify.global provides package transportation and delivery operations, including domestic and international shipping services.

What you will do

• Oversee quality assurance, data integrity, and process compliance across district pickup and delivery operations.
• Advise Operations Management on quality standards, operational processes, reporting integrity, and compliance direction.
• Review processes, identify root causes of inefficiencies or compliance failures, and support corrective action plans.
• Monitor international package documentation, Overgoods procedures, and Correct Delivery Manifest execution.
• Lead district-wide training webinars and seminars on operational processes, procedures, compliance, and data integrity.
• Approve station clerical hours by analyzing budgetary and staffing models, and support Quality Action Teams through the Quality Driven Management process.

Requirements

• Bachelor’s degree in Business or a related field, or a high school diploma/GED combined with four years of analytical experience.
• At least two years of internal hirify.global operations package-process experience as a Courier Team Lead or above.
• Knowledge of hirify.global operations, policies, procedures, and process standards.
• Microsoft Office and web-based application skills, along with strong written and verbal communication abilities.
• Presentation, organization, time-management, problem-solving, mentoring, and management-influence skills.
• Some travel may be required; varying shifts may be based on business needs.

Nice to have

• Management experience.
• Bilingual French and English if residing in Quebec.

Culture & Benefits

• Regular employment with full-time hours.
• Inclusive, respectful, safe, and accessible workplace.
• Accommodation support is available during the recruitment and selection process.
• Annual recurrence training and accreditations may be required where applicable.

Hiring process

• The position includes an interview.
• Mandatory testing and training thresholds may apply.