CIS Energy Client Success Manager (Energy)

Location: United States — Texas, any city

Salary: $119,900–$222,700 annually

Company

hirify.global delivers enterprise technology, managed infrastructure, application modernization, and industry-specific software solutions to global enterprises and public sector organizations.

What you will do

• Own all aspects of client service delivery, including renewals, satisfaction, profitability, resourcing, billable roles, and service-level agreements.
• Coordinate delivery across offerings and product teams from implementation through maintenance.
• Drive account growth through pipeline development, solutioning, change control, renewals, and accurate revenue and margin forecasting.
• Lead account governance, KPI tracking, risk escalation, financial governance, cash collection, and operational improvement.
• Advocate for client needs and coordinate internal and client-facing teams to resolve issues and achieve desired outcomes.
• Partner with Project Managers and peer Client Success Managers to maintain contractual and commercial compliance and improve delivery performance.

Requirements

• Proven experience in client relationship management and building trusted partnerships that support account growth.
• Senior-level Client Success Management experience with energy industry clients.
• Authorized to work in the United States without requiring sponsorship now or in the future.
• Strong experience in delivery excellence and full-lifecycle project leadership, including on-time, high-quality, and on-budget execution.
• Experience with value realization, ROI, account expansion, renewals, up-selling, and cross-selling.
• Strong cross-functional collaboration, risk management, escalation leadership, customer focus, and digital technology awareness.

Culture & Benefits

• Work model prioritizes in-person collaboration while offering flexibility for wellbeing, productivity, and individual work styles.
• Health, dental, and vision insurance.
• Employee wellness, life and disability insurance, and a retirement savings plan.
• Paid holidays and paid time off.
• Inclusive work environment focused on strong connections and community.