Application Analyst II - Patient Experience (Healthcare IT)

Location: US - National

Company

hirify.global provides managed services supporting clinical and business applications in healthcare environments.

What you will do

• Respond to application support requests and incidents within defined SLAs while maintaining clear customer communication.
• Manage application and team documentation, including system diagrams, dependency maps, integrations, and operational records.
• Maintain vendor relationships and coordinate support for application teams.
• Plan and execute application upgrades, security patching, implementations, decommissioning, and data archiving.
• Support clinically integrated hospital and physician office workflows across clinical and business functions.
• Lead or participate in smaller analyst-led projects, including scheduling, coordination, follow-up tracking, and status communication.

Requirements

• Bachelor’s degree in information technology, engineering, healthcare informatics, computer science, or a related field, or relevant education with 8+ years of industry experience.
• At least 5 years of experience in healthcare IT or an equivalent application analyst role.
• Experience with ITIL-aligned Incident, Request, and Change Management processes.
• Experience managing application support and technical documentation.
• Strong analytical, problem-solving, communication, and customer service skills.
• Ability to work independently and collaboratively, investigate issues thoroughly, and escalate appropriately.

Culture & Benefits

• Some roles may include an on-call rotation supporting critical applications 24x7.
• Travel may be required to support business needs.
• Professional development and required certifications are supported.
• Inclusive equal opportunity workplace.