Customer Support Specialist (EV Charging)

Location: Remote from South Africa, with availability during EST business hours.

Salary: ZAR 17,000–20,000 per month, commensurate with skills and experience.

Company

Supports a client that installs, monitors, troubleshoots, and maintains EV charging stations for commercial properties.

What you will do

• Monitor EV charger statuses and identify operational issues.
• Communicate with property owners and drivers to troubleshoot charging problems.
• Coordinate on-site support with maintenance teams.
• Document issues and resolutions in the system.
• Escalate complex technical problems when necessary.

Requirements

• 3+ years of experience as a Customer Service Specialist or Technical Support Specialist.
• Tech-savvy approach with strong problem-solving skills.
• Excellent communication skills.
• Ability to multitask and manage active issues efficiently.
• Customer service or technical support experience in IT or a related field is preferred.

Culture & Benefits

• Fully remote, work-from-home position.
• Full-time schedule of 40 hours per week.
• Training provided on EV charger systems and operations.
• Training includes basic troubleshooting, issue resolution, and coordination procedures.