Customer Support Specialist (Fintech)

Location: Remote – London, United Kingdom

Base salary: £45,000–$50,000 annually, excluding bonuses, equity, and other incentives.

Company

hirify.global builds AI-powered infrastructure for detecting, investigating, and remediating financial crime, fraud, money laundering, and other suspicious activity.

What you will do

• Serve as the first line for customer support tickets and own the assigned ticket queue.
• Troubleshoot detection models, alerts, case management, operational workflows, and file upload or download issues.
• Investigate customer problems, identify root causes, and provide first-level resolutions and best-practice guidance.
• Prioritize tickets by severity and resolve them within established SLAs.
• Identify bugs and feature requests and escalate issues to the appropriate internal teams.
• Partner with Customer Success, Product, and Engineering on customer communication, feedback, bug fixes, and outages.

Requirements

• Strong technical background, technical aptitude, and problem-solving skills.
• Ability to explain complex technical problems in clear, customer-friendly language.
• Excellent verbal and written communication and strong interpersonal skills.
• Curiosity and ability to understand evolving products and customer requirements.
• Bachelor’s degree or equivalent work experience.

Nice to have

• Experience with ticketing systems such as Zendesk or Shortcut.
• Fintech experience.

Culture & Benefits

• Remote work from London.
• Pre-IPO equity and competitive compensation.
• Company-paid medical, dental, and vision insurance for employees.
• Unlimited paid time off and generous leave programs.
• 401(k), learning and development stipend, and home office setup support.
• High-ownership culture focused on experimentation, innovation, and AI.