Customer Support Manager

Location: Fernitz bei Graz, Austria; flexible hybrid work schedule with home office options and willingness to travel.

Salary: €3,267 gross per month minimum, with overpayment depending on qualifications.

Company

hirify.global develops IoT Cloud technology, electronic shelf labels, and connected digital solutions for large-scale retailers.

What you will do

• Collaborate with customers and partners to identify and resolve technical issues.
• Handle support tickets independently and coordinate fixes with third-level support.
• Respond to customer inquiries by phone, email, and through ticketing tools.
• Support installation and configuration of hirify.global solutions.
• Troubleshoot system, network, software, LAN, WLAN, cloud, Linux, and Windows issues.
• Analyze and follow up on inquiries, document processes, and prepare reports.

Requirements

• HTL diploma, ongoing or completed university of applied sciences degree, or university degree.
• German at C1 level and good written and spoken English.
• Knowledge of IT environments, including LAN, WLAN, cloud environments, Linux, and Windows.
• Strong implementation skills, assertiveness, initiative, communication skills, and a customer-oriented working style.
• Willingness to travel and perform support activities as required.
• Friendly, collaborative, and team-oriented approach.

Nice to have

• Experience with remote support tools.
• Previous professional experience.

Culture & Benefits

• Flexible working hours and hybrid work with home office options.
• E-learning opportunities, workshops, and global mobility potential.
• Laptop for personal use, public transport support, and no all-in contract.
• Fitness activities, team events, bicycle parking, EV charging, and an onsite canteen with meal subsidy.
• Multicultural international environment with colleagues from around the world.