Customer Support Specialist (DACH)

Location: Remote or hybrid, based in Poznań, Poland

Salary: 78,000–95,000 PLN per year (+ VAT where applicable)

Company

hirify.global provides a talent management suite combining applicant tracking, HRIS, and performance management software for HR and People teams.

What you will do

• Own customer support conversations from first contact through resolution across support channels.
• Investigate, troubleshoot, and resolve product and technical issues, escalating when necessary.
• Develop deep expertise in hirify.global Recruitee and hirify.globalHR Manage and explain complex topics clearly.
• Use AI-powered support tools while reviewing generated information for accuracy and customer impact.
• Improve the Help Center, internal knowledge base, AI knowledge, and Support processes.
• Collaborate with Support, Tech Support, Product, Engineering, Customer Success, and other customer-facing teams.

Requirements

• Entry-level experience in customer support, customer care, or another client-facing problem-solving role.
• German at C1 level or higher, with strong written and verbal communication skills.
• English at B2 level or higher.
• Strong critical thinking, curiosity, adaptability, reliability, and ownership.
• Ability to use data and AI tools to find accurate solutions and identify when human judgment or escalation is needed.

Culture & Benefits

• Primarily remote work with flexibility and opportunities to connect with the team.
• International team with more than 250 members and customers in over 100 countries.
• Work from anywhere for up to four weeks per year.
• €1,500 annual learning budget and €200 home office budget.
• 26 paid holiday days plus two wellbeing days under an employment contract, along with Multisport and private healthcare.
• Apple MacBook, displays, and other equipment needed for the role.