Customer Experience Specialist (TRT) - South Africa

Location: Remote from South Africa; full legal right to work in South Africa required. Rotating shifts from 9:00am to 11:00pm SAST, including weekends.

Salary: R25,000 per month

Company

hirify.global operates in healthcare and is expanding its patient experience team and support infrastructure.

What you will do

• Resolve patient problems directly and provide thoughtful, high-quality support.
• Use judgement to assess unfamiliar situations and determine the best way forward.
• Advocate for patient needs across the business and collaborate with other teams to remove journey barriers.
• Own issues from initial report through resolution and follow up consistently.
• Identify recurring problems and share insights to improve the patient experience.
• Contribute to better SOPs, workflows, and scalable internal processes as the organization grows.

Requirements

• Relevant customer support experience in a scaling technology startup; healthtech experience is advantageous.
• Diploma, degree, or other relevant post-secondary education.
• Stable work history with evidence of consistently strong performance.
• Strong reasoning, ownership, accountability, communication, and empathy.
• Excellent written and spoken English, with the ability to explain information clearly.
• Full-time availability for a 12-month independent contractor fixed-term contract, rotating shifts, reliable backup power, and a stable 50 Mbps upload and download fibre connection.

Culture & Benefits

• Fully remote work arrangement from South Africa.
• Meaningful growth opportunities as the organization expands.
• Fast-changing environment focused on scalable patient solutions and continuous improvement.
• Applicants must provide two professional references and a speed-test screenshot.