Desk Side Analyst (Lima, OH)

Location: Lima, Ohio, United States; onsite at supported healthcare facilities

Company

Healthcare-focused IT services firm helping healthcare providers use technology to support digital transformation and patient care.

What you will do

• Install, manage, troubleshoot, and support computers, printers, scanners, phones, badges, telehealth equipment, and other clinical technology.
• Build trusted relationships with site leadership and end users while translating technical information clearly for different audiences.
• Meet or exceed SLAs, follow standardized processes, manage technology costs, and maintain accurate hardware and spare-parts inventories.
• Coordinate vendors working in healthcare facilities to minimize disruption to clinical staff and patient care.
• Collaborate with biomed, project managers, relationship managers, application analysts, and other technology teams on troubleshooting and planning.
• Maintain work instructions, identify training needs, and provide constructive feedback for process improvement.

Requirements

• Bachelor’s degree with 3 years of related experience, or 6 years of related experience; relevant IT experience or a related degree in progress is also accepted.
• Knowledge of IT fundamentals, including operating systems, networking basics, and Active Directory.
• Strong communication, active listening, conflict resolution, prioritization, critical-thinking, and problem-solving skills.
• Understanding of patient-care environments and privacy practices.
• Ability to complete onsite work, travel between supported sites, and participate in weekend and after-hours on-call rotations for 24x7 operations.
• Valid driver’s license and ability to lift hardware weighing up to 50 pounds and stand or walk for most of the shift.

Culture & Benefits

• Customer-facing work supporting healthcare providers and patient care.
• Fast-paced environment focused on quality, accountability, and cost-effective standard technology solutions.
• Collaboration across multiple technology teams and supported sites.
• Opportunities to train others and contribute to continuous improvement.