Security and Emergency Services Program Analyst (IT Support)

Location: Richland, Washington, United States; predominantly on-site at the Hanford Field Office and Hanford Site, with some remote support as approved

Compensation: Competitive compensation with group health benefits, pre-tax benefits, and performance incentives. Referral bonuses may reach $5,000.

Company

hirify.global provides management and operations consulting services across risk management, compliance, IT effectiveness, engineering, environmental sustainability, and human capital.

What you will do

• Provide Tier 1 and Tier 2 IT support for DOE Hanford operations.
• Administer systems and support endpoints, including endpoint hardening.
• Troubleshoot service desk issues involving O365 and Active Directory.
• Publish DOE self-service IT guides and maintain knowledge-base documentation.
• Support safeguards, security, emergency services analysis, and related program activities.
• Provide after-hours support when required and travel when coordinated and approved.

Requirements

• Work must be conducted at the Hanford Field Office and Hanford Site in Richland, Washington, predominantly on-site.
• 4–7 or more years of IT support experience; DOE or federal experience is preferred.
• Associate or bachelor’s degree in IT or a related field.
• Experience with service desk tools, O365, troubleshooting, and Active Directory.
• Customer focus, patience, and strong documentation skills.
• Facility Clearance is required; DOE clearance may be required based on the assigned work.

Nice to have

• DOE or federal-sector experience.
• Relevant professional certifications.
• Advanced proficiency with Excel, Access, Outlook, PowerPoint, and Word; familiarity with Adobe Acrobat, data analytics tools, and Visio.

Culture & Benefits

• Full-time employment with medical, dental, and vision insurance options.
• 401(k) Safe Harbor retirement plan with company match.
• Vacation, sick days, company holidays, and government holidays.
• Flexible Spending Account, disability insurance, and supplemental life and accidental death coverage.
• Performance incentives and purchasing discounts.