Technical Business Analyst, Product (Education Technology)

Location: Remote, but must be located in Florida, Georgia, North Carolina, South Carolina, or Virginia; occasional travel of approximately 10–15% is required.

Salary: $73,000–$90,000 per year

Company

hirify.global provides public-sector consulting, technology, and operations improvement solutions for health, education, and human services agencies.

What you will do

• Develop deep working knowledge of the EDPlan product, including configuration, behavior, and the impact of requested changes.
• Gather and review requirements, translating business and client needs into functional specifications, process diagrams, flow diagrams, wireframes, and prototypes.
• Own incident management from identification through escalation, coordination, resolution, and documentation.
• Lead defect triage by partnering with engineering to identify root causes, establish fix timelines, verify resolutions, and communicate status.
• Coordinate testing with engineering and QA teams, support user acceptance testing, and contribute to releases, implementations, and product roadmap discussions.
• Prepare documentation, release notes, end-user communications, and internal training materials while managing multiple concurrent priorities.

Requirements

• Bachelor’s degree, preferably in business, information systems, computer science, or a related field.
• Strong critical thinking, investigation, organizational, and attention-to-detail skills.
• Ability to manage incidents, defects, and project deadlines while remaining calm and organized under pressure.
• Clear communication skills with clients and technical teams, including during high-stakes incident and defect discussions.
• Sound judgment and the ability to recognize when escalation or assistance is needed.
• Must be located in Florida, Georgia, North Carolina, South Carolina, or Virginia.

Nice to have

• Two to five years of experience in business analysis, technical support, incident management, or product-related work.
• Familiarity with JIRA, ServiceNow, Axure RP, Power BI, or SQL.
• Experience in education, education data systems, or related fields.

Culture & Benefits

• Remote work with occasional travel to client sites, PCG offices, and other meeting venues.
• Medical and dental benefits.
• 401(k), paid time off, parental leave, and bereavement leave.
• Inclusive workplace focused on public-sector impact and improving outcomes in education and human services.

Hiring process

• No supervisory responsibility is associated with the role.
• PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.