Customer Engineer (AI)

Location: Must be based in San Francisco, CA (On-site)

Salary: $140,000 – $185,000 USD annually

Company

hirify.global is a seed-stage AI SaaS startup building conversational agents that automate product demos for B2B go-to-market teams.

What you will do

• Own end-to-end customer relationships from onboarding through ongoing success and adoption.
• Configure and coach AI agents on product positioning, pricing, and sales workflows.
• Analyze conversation logs and feedback to identify patterns and surface insights for the product team.
• Translate customer needs into actionable product feature requests in collaboration with engineering.
• Build automation workflows and systems using scripting, APIs, and no-code tools to scale operations.
• Define and document the customer engineering playbook from scratch.

Requirements

• 0–3 years of experience in a customer-facing technical role in SaaS.
• Must be authorized to work in the United States without visa sponsorship.
• Must be able to work on-site in San Francisco, CA.
• Strong written and verbal communication skills with experience leading product demos.
• Hands-on experience building automation workflows using scripting, APIs, or no-code tools.
• Experience analyzing customer feedback to inform product decisions.

Nice to have

• Experience coaching or configuring AI agents for sales contexts.

Culture & Benefits

• Founding, first-non-founder hire role at a funded, early-stage AI startup.
• Early employee equity opportunity.
• Direct collaboration with the CTO to shape product direction.