Legal Receptionist & Client Intake Coordinator (Legal)

Location: Remote from Manila, Philippines; Australian hours from midday to 8:00 PM or 9:00 PM. Holidays align with Australian public holidays.

Salary: Php 65,000–Php 80,000 per month.

Company

An Australian legal practice with offices in Adelaide, Modbury, and Melbourne, providing family law, wills and estates, criminal law, and traffic law services.

What you will do

• Act as the first point of contact for prospective and existing clients through phone, email, website forms, SMS, and other electronic channels.
• Collect preliminary intake information, assess incoming enquiries, and convert qualified leads into consultations.
• Manage structured follow-up cadences, document all client interactions, and maintain next-action records.
• Coordinate legal team calendars across multiple time zones, send Microsoft Teams links and calendar invitations, and provide attorneys with client background information.
• Enter and maintain prospect data in Setify and integrated legal practice systems.
• Provide remote reception coverage, monitor inboxes, draft routine correspondence, route calls, and support the Practice Manager and legal team.

Requirements

• Exceptional, fluent spoken and written English is essential.
• Experience as a receptionist, client intake specialist, appointment setter, or administrative assistant.
• Proven ability to convert incoming enquiries into booked appointments without aggressive sales tactics.
• Hands-on experience with Microsoft 365, including Outlook and Teams, calendar management tools, and SMS or communication platforms.
• Strong telephone etiquette, emotional intelligence, discretion with sensitive data, attention to detail, and self-management.

Nice to have

• Experience in an Australian law firm or legal environment.
• Background in family law, wills and estates, or personal legal services.
• Familiarity with Setify or specialized legal practice management and CRM systems.

Culture & Benefits

• Remote work with designated Australian-hour coverage.
• Work aligned with Australian public holidays.
• Client-facing work emphasizing empathy, professionalism, discretion, and responsiveness.
• Independent ownership of enquiries, follow-ups, intake forms, and administrative tasks.