Senior Engagement Manager

Company

hirify.global provides client-focused technology services and solutions through designated industry practices.

What you will do

• Serve as the primary client contact and manage relationships and expectations throughout each program.
• Lead business process re-engineering, change management, project management, and continuous improvement initiatives.
• Manage project risks, team deliverables, scope of work, profitability, and billable utilization targets.
• Facilitate joint meetings, continuous process improvement sessions, metrics reviews, and quarterly business reviews.
• Coordinate issue resolution with teams and vendors, including troubleshooting, procedure reviews, and root cause analysis for major incidents.
• Evaluate product versions and recommend upgrade schedules while contributing industry expertise and standardization improvements.

Requirements

• Undergraduate degree in Business, Information Systems, or a related field, or an equivalent combination of skills and experience.
• ITIL certification and in-depth knowledge of information technology.
• Strong project management, leadership, team-building, and people-management skills.
• Thorough understanding of the designated market, industry partners, and marketplace trends.
• Advanced client-facing, communication, negotiation, business writing, presentation, and technical solution explanation skills.
• Demonstrated customer focus with the ability to build long-term client relationships and manage onsite teams alongside remote support resources.

Culture & Benefits

• Work includes collaboration with clients, vendors, onsite teams, and remote support resources.
• The role targets at least 80% billable utilization for the manager and team members.
• Responsibilities include ongoing professional review of procedures and industry best practices.