Customer Advisor (Bakersfield)

Location: Bakersfield, California; qualified applicants must live within the Bakersfield vicinity.

Salary: $21–$26 per hour; full-time.

Company

hirify.global supports deaf and disabled people through accessible telecommunications services and equipment.

What you will do

• Support California residents who have difficulty using standard telephones through the Deaf and Disabled Telecommunications Program.
• Help customers select, order, and use accessible telecommunications equipment and services.
• Provide customer education, equipment troubleshooting, and technical support.
• Maintain accurate customer records, service notes, databases, and program files.
• Coordinate with providers and Field Advisors to resolve complaints and schedule field visits.
• Place outbound calls and support service center events while following company, contractual, state, privacy, and information security requirements.

Requirements

• High school diploma or equivalent.
• 6–12 months of previous customer service experience.
• Ability to learn accessible telecommunications equipment, including TTY, amplified phones, CapTel, alerting signalers, and mobile accessibility devices.
• Knowledge of, or ability to learn about, resources for deaf, deaf-blind, and hard-of-hearing populations.
• Strong oral, visual, and written communication, customer-relations, organizational, record-keeping, and time-management skills.
• Computer knowledge, including database work and Microsoft Office, with a high regard for confidentiality.

Culture & Benefits

• Collaborative work with Service Center staff, Field Advisors, Contact Center Leadership, customers, providers, and vendors.
• Indoor office work using a computer and standard office equipment for extended periods.
• Occasional lifting or moving of items weighing up to 20 pounds.
• Work is governed by DDTP privacy, information security, company, contractual, and state policies.