Service Desk Analyst

TL;DR

Service Desk Analyst (IT Support): Providing first-level technical assistance and managing ticket lifecycles with an accent on troubleshooting OS, networking, and enterprise software. Focus on resolving user requests across Microsoft ecosystem, Salesforce, and Workday while maintaining service level goals.

Location: Remote (US)

Salary: $18–$21/hr

Company

hirify.global is a staffing and workforce solutions provider specializing in technical placement.

What you will do

• Act as the initial point of contact for all technology-related requests via phone and ticketing platforms.
• Log all troubleshooting steps and progress notes within the shared ticketing system to ensure proper tracking.
• Perform initial review of incoming requests and route them to appropriate teams for escalation.
• Identify, test, and remotely resolve technical problems ranging from simple to moderately complex.
• Support users across Microsoft applications, OS, browser-based tools, SIS, Workday, Salesforce, and cloud telephony.

Requirements

• Minimum 2 years in customer-facing service and at least 1 year of technical assistance experience.
• Proficiency with Microsoft Office and collaboration tools like Zoom and Teams.
• Understanding of operating systems, networking basics, and ERP/LMS platforms.
• Associate degree in a technology-related field or equivalent experience; CompTIA credentials are strongly valued.
• Excellent written and verbal communication skills.
• Willingness to maintain a flexible schedule, including after-hours or on-call coverage.

Culture & Benefits

• Comprehensive full benefits package.
• Opportunity to work within a distributed team environment.
• Professional growth in a technical support role.