updated 2 months ago
Service Desk Analyst
18 - 21$
Vacancy from Hirify Global, list of international tech companiesPlus is required to make matches and apply
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Job description
Text:
TL;DR
Service Desk Analyst (Technical Support): Providing first-line technical assistance through phone and ticketing channels with an accent on troubleshooting, ticket tracking, escalation, and user communication. Focus on remotely resolving operating system, networking, Microsoft application, SIS, Workday, Salesforce, cloud telephony, and collaboration-tool issues while maintaining service-level targets.
Location: Remote
Salary: $18–$21 per hour
Company
provides workforce and technical support services.
What you will do
- Serve as the first point of contact for technology requests received by phone and through the ticketing platform.
- Respond to user questions, document troubleshooting steps, and track tickets through resolution.
- Review incoming requests, prioritize them, and escalate issues to the appropriate team when needed.
- Identify, test, and remotely resolve simple to moderately complex technical problems.
- Support Microsoft applications, operating systems, browser-based tools, SIS, Workday, Salesforce, cloud telephony, collaboration software, and remote desktop tools.
- Provide status updates in line with service-level goals and contribute to process improvements.
Requirements
- At least two years of customer-facing service experience and one year of technical assistance or comparable hands-on experience.
- Understanding of operating systems, networking basics, and higher-education platforms such as learning management, student information, and ERP systems.
- Comfort with Microsoft Office, Zoom, Teams, and ticketing systems.
- Associate degree in a technology-related discipline or an equivalent combination of education and work experience.
- Strong written and verbal communication skills, a self-driven and thorough approach, and the ability to work in a distributed team.
- Willingness to work a flexible schedule that may include after-hours or on-call coverage.
Nice to have
- Previous help desk or call center experience.
- CompTIA certification or a similar credential.
Culture & Benefits
- Remote work within a distributed team.
- Full benefits are provided.
- Work includes flexible scheduling and potential after-hours or on-call coverage.
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