Senior Manager, IT Operations for Labs (Biotechnology)

Location: Troy, New York, United States. Work model: Monday–Friday, 8:00 a.m.–4:30 p.m.; the role is expected to be performed onsite.

Salary: $108,000–$206,100 annually.

Company

Biotechnology company developing and commercializing medicines for serious diseases through research-led drug discovery and development.

What you will do

• Lead and develop a team of IT Applications analysts through coaching, performance management, mentoring, and goal setting.
• Oversee the maintenance, support, and development of business-critical laboratory applications, including Empower CDS and SDMS.
• Drive audit readiness and act as a key contact during FDA inspections and internal audits.
• Ensure applications remain validated, compliant, and aligned with 21 CFR Part 11, ALCOA+ principles, SOPs, and data-integrity requirements.
• Maintain system documentation, including user, design, configuration, and test specifications.
• Manage vendors, operational metrics, continuous-improvement initiatives, and coordination with global QC systems counterparts.

Requirements

• Bachelor’s degree in Information Technology, Science, Engineering, Computer Science, or a related field; equivalent experience may be considered.
• Manager level: 7+ years of relevant experience and 3+ years managing teams.
• Senior Manager level: 8+ years of relevant experience and 4+ years managing teams.
• Strong knowledge of cGMP, GAMP, 21 CFR Part 11, Annex 11, ALCOA+ principles, and data integrity in biopharmaceutical production.
• Experience leading teams through FDA inspections and internal audits.
• Must work onsite in Troy, New York, United States, Monday–Friday, 8:00 a.m.–4:30 p.m.

Nice to have

• Experience supporting applications in a regulated GMP laboratory or IT environment.
• Knowledge of Regulatory Asset Manager systems.

Culture & Benefits

• Inclusive workplace with equal-opportunity employment practices.
• Comprehensive rewards may include bonuses, equity awards, retirement benefits, health and wellness programs, insurance, paid time off, and family support benefits.
• Background checks may verify identity, right to work, and educational qualifications where required by law.