Customer Insurance Specialist | S1 | Retail & Business Banking | Glasgow SVS

Location: Glasgow, United Kingdom; hybrid working with office attendance required at least 12 days per month.

Salary: £25,639–£36,196 per annum, depending on experience.

Company

hirify.global is a global banking and financial services organisation developing technology-driven, customer-centric services across banking, insurance, asset management and private banking.

What you will do

• Engage customers in clear, balanced conversations to understand their insurance needs.
• Present appropriate insurance products and services in a non-advised environment.
• Deliver customer support through inbound calls and planned follow-up appointments.
• Explain complex information clearly to help customers make informed decisions.
• Follow policies, guidelines and regulatory requirements while ensuring good customer outcomes.
• Build insurance product knowledge and confidence through ongoing development.

Requirements

• Experience working in a customer-focused environment.
• Good working knowledge of Microsoft applications, including Excel, Outlook, Word and Teams.
• English required.
• Right to work in the United Kingdom required.
• Strong active listening, empathy and clear verbal communication skills.
• Ability to adapt communication to different customers and follow direction in a regulated environment.

Nice to have

• Contact centre or telephony experience.
• Knowledge or previous experience of insurance products and services.
• Experience supporting vulnerable customers or recognising and responding to vulnerability.

Culture & Benefits

• £500 annual cash allowance for benefits.
• 25 days’ holiday plus bank holidays, increasing to 26 days after five years, with the option to purchase up to five additional contractual days annually.
• Employer pension contributions of 8% of salary, increasing to up to 12.5% when the employee contributes.
• Healthcare, dental, wellbeing, income protection and life assurance options.
• Enhanced family leave, childcare options, volunteering opportunities and access to international career development.

Hiring process

• Submit an application and request reasonable adjustments or alternative application formats if needed.