Key Account Manager, Power Packs (Trading Cards)

Location: Flexible work from Santa Ana, CA, Jersey City, NJ, or remotely. Candidates living within a one-hour commute of an office must work onsite most of the time. Travel of up to 25% within the United States is required. Candidates must be authorized to work in the United States.

Salary: $125,000–$147,000 per year, with potential eligibility for bonuses, commissions, or other compensation.

Company

hirify.global provides grading, authentication, vaulting, and sales services for trading cards, autographs, comic books, coins, video games, tickets, and memorabilia through brands including PSA, PCGS, Beckett, SGC, and Card Ladder.

What you will do

• Manage a portfolio of high-value collector accounts and build durable relationships based on each customer’s goals and collecting habits.
• Monitor spend, engagement, and activity to identify churn risks and growth opportunities.
• Coordinate escalations across Customer Care, Operations, Vault, Shipping, and Payments through resolution.
• Build and manage client touchpoints including onboarding, milestone recognition, early access, exclusive offers, and event invitations.
• Partner with Growth and Retention on account tiering, perks, and program design, measuring impact on retention and spend.
• Report portfolio performance to leadership and communicate customer friction points and feature requests.

Requirements

• Deep experience and familiarity with trading cards.
• 5+ years of experience in account management, client success, or key account management.
• Experience managing relationships with multiple internal and external stakeholders and driving measurable business outcomes.
• Excellent communication, organization, and problem-solving skills.
• Proficiency with Google Sheets and Microsoft Excel.
• United States work authorization is required.

Culture & Benefits

• Medical, dental, and vision insurance for full-time employees.
• Fertility, commuter, and educational assistance benefits.
• 401(k) matching plan.
• Flexible time off for salaried employees and ten company-paid holidays for regular full-time employees.
• Employee discounts on select grading services, flexible schedules, celebrations, and team-building activities.

Hiring process

• Video interviews require candidates to keep their cameras on; some interview steps may take place by phone.
• Remote candidates may be asked to participate in an onsite interview during the final stages.