Customer Service & Operations Specialist - Hybrid (Aerospace)

Location: Hybrid in Bothell, Washington, United States. Travel to customer sites may be required. Valid authorization to work in the U.S. is required.

Salary: $22.60–$37.98 per hour, with potential discretionary bonuses and incentives.

Company

hirify.global delivers inflight entertainment, connectivity, and related aviation products, including movies, games, Wi-Fi, and Bluetooth headphone connectivity.

What you will do

• Receive, validate, and process customer purchase orders through ERP, EDI, and customer or supplier portals.
• Coordinate order fulfillment, product expedites, inventory requirements, supplier activities, and customer deliveries.
• Monitor equipment orders, delivery schedules, program status, and potential delays, escalating critical issues to program leadership.
• Maintain order transaction data, customer profiles, freight directives, commercial terms, incentives, credits, and concessions.
• Resolve account discrepancies, product rejections, conformity issues, incorrect shipments, proof-of-delivery issues, and documentation gaps with customers, Finance, Quality, Customs, and suppliers.
• Provide reporting, trend analysis, audit documentation, and operational metrics while supporting FAA and conformity requirements.

Requirements

• High school diploma or equivalent.
• At least 4 years of experience in customer service and supply chain operations.
• Strong understanding of the full Just-In-Time supply chain process and experience interpreting technical and contractual language.
• Working knowledge of Windows, Excel, Word, PowerPoint, and Access, with emphasis on Excel and Access.
• Ability to work independently, exercise judgment, resolve conflicts, prioritize shifting demand, and make recommendations with minimal supervision.
• Valid authorization to work in the U.S. is required. Ability to travel to customer sites is also required.

Nice to have

• At least 2 years of experience in the aircraft or electronics industry.
• Inflight entertainment experience.
• Oracle or other ERP system experience.
• Experience mentoring employees and taking on new projects.

Culture & Benefits

• Hybrid work arrangement with a comprehensive benefits program.
• Hourly employees accrue vacation, sick, and personal days, plus 11 company-paid holidays.
• Medical, dental, vision, life, disability, FSA, HSA, and wellness benefits are available.
• 401(k) plan with a 50% match on contributions up to 8%, fully vested from day one.
• Additional offerings include education assistance, commuter benefits, legal assistance, pet insurance, and employee purchase programs.