Starlink Customer Success Manager (Latam Backhaul)

Location: Bastrop, Texas, United States; regular travel across Latin America and availability for early mornings, evenings, and weekends as needed.

Company

SpaceX develops spaceflight and satellite internet technologies, including Starlink high-speed, low-latency connectivity.

What you will do

• Own Latin America Starlink Backhaul and Layer 2 accounts from contract signature through onboarding, activation, payment, daily management, retention, and growth.
• Track shipments, activations, payments, revenue targets, account health, risks, and retention forecasts.
• Manage contract compliance, KPI performance, invoicing, tax, logistics, customer relationships, and operational visibility.
• Build account plans, identify expansion opportunities such as additional sites and kits, and facilitate leadership business reviews.
• Set clear delivery expectations with customers and partners and bring customer feedback to engineering, support, finance, and operations.
• Help define Latin America backhaul operations, including country priorities, onboarding, local billing and tax, collections, and scalable processes.

Requirements

• Bachelor’s degree in engineering, business, or a related field, or a high school diploma/equivalency certificate with 6+ years of relevant professional experience.
• 5+ years owning a defined book of business with accountability for customer health and revenue.
• 5+ years supporting customers on a technical product or service.
• Professional fluency in Spanish and/or Portuguese, written and spoken, is required.
• Must satisfy U.S. ITAR eligibility requirements: U.S. citizenship or nationality, lawful permanent residence, refugee or asylee status, or eligibility to obtain the required U.S. authorizations.
• Must be available to work onsite in Bastrop, Texas, and travel across Latin America as needed.

Nice to have

• Experience with Latin American multi-country accounts, local billing or tax, regulation, or partner-led sales.
• Experience in telecommunications, satellite, networking, backhaul, or infrastructure sold to carriers, ISPs, or enterprise customers.
• Experience expanding revenue within existing accounts and managing multiple complex workstreams on tight timelines.
• Strong written and verbal communication with executives, operators, and finance stakeholders.

Culture & Benefits

• Individual contributor role with ownership of customer outcomes, revenue, activation, and account health.
• Opportunity to shape operating practices for Starlink backhaul in Latin America and document processes for business scaling.
• Cross-functional collaboration with engineering, support, finance, and operations.
• Equal employment opportunity based on merit, competence, and qualifications.